PaperClose reads every file, sees which stips are still outstanding, follows up with the borrower by email and text, checks what comes back, and clears them in your LOS — so the file's ready to close. Automatically.
Emailing borrowers, waiting, re-checking, asking again — the same documents, over and over. Stips, conditions, trailing docs, whatever you call them, it's the quiet tax on every loan you fund, and it scales only by hiring more people.
of borrowers report being asked to supply the same document more than once during the process.
of manual follow-up labor sunk into the average file — multiplied across every loan, every month.
faster stip-to-clear time once the chasing, the checking, and the re-requests run themselves.
PaperClose sits beside your LOS and turns the follow-up cycle into something that finishes itself — with a human in control wherever you want one.
Reads the file against your own checklist, per loan product — and tells apart "not received" from "wrong, expired, or unreadable."
Branded, plain-language requests across email, SMS, and portal — one consolidated ask, smart cadence, quiet hours. Never the same document twice.
Auto-classifies and matches each upload to its open stip, checks completeness and expiry, then clears it — or sends a specific, friendly re-request.
Writes every status change back and surfaces what's blocking the close on one dashboard. Your system of record stays current — no double entry.
Auto-send, or queue every borrower message for processor approval — your call, per message type. Anyone can take over a file at any time.
Every message, upload, check, and status change is logged and timestamped — examiner-ready, with nothing happening off the record.
Tracks the information-request window and flags files nearing the deadline, helping you meet notice-of-incompleteness obligations.
Every "no" here is what keeps your sales cycle — and your compliance review — short. PaperClose only gathers and clears. It never decides.
No approving, denying, pricing, or scoring. No model-risk management or fair-lending testing to inherit.
Text, email, and portal only — by design. We sidestep the heaviest call-quality and compliance risk entirely.
Your LOS stays the system of record. We read from it and clear stips back into it — that's the whole footprint.
The platforms small lenders actually use expose modern REST APIs, webhooks, and partner programs — so PaperClose connects cleanly. No migration, no switching, no rip-and-replace.
No API access yet? Start LOS-light: a simple export of open stips and borrower contacts is enough to go live and prove value in weeks — the deep, bidirectional integration happens quietly in the background.
Small enough to clear without a procurement battle. Start on one product, one team — expand when the hours speak for themselves.
One loan product, one processing team, a defined cohort. Live fast, calibrated carefully, with the numbers agreed up front.
Configure your stip checklists, branding, templates, and approval rules. Connect the LOS-light feed. Security review with IT.
PaperClose drafts every borrower message; your processors approve and edit. We calibrate tone, cadence, and stip logic, and baseline the metrics.
Trusted message types move to auto-send. Inbound checking and auto-clear switch on. Webhook read-integration stands up. Weekly metric reviews.
Expand to the full team and more files on the same product. Tighten exception handling.
Results vs. the criteria we set: stip-to-clear time, hours saved per file, zero duplicate requests. Then convert and add the next product.
It tracks — it doesn't chase. Your LOS shows what's outstanding; PaperClose does the borrower follow-up and the inbound checking — the actual human labor — and clears the stip back into your tracker. You keep one source of truth and lose the legwork.
No. PaperClose works before the close — it clears the stips and conditions that are holding a file up, so it reaches "clear to close" faster. It doesn't generate closing packages, handle eSign at the table, or touch settlement. It hands you a clean, complete file.
This is the part Compliance tends to like. We make no credit decisions, every borrower message can require human approval, we keep a complete audit trail, and we actively help with Reg B notice-of-incompleteness timing. There's no model to validate and no fair-lending surface to test.
The LOS-light path needs only an export of open stips and borrower contacts, so a pilot goes live in days. Messages queue for your approval at first, then move to auto-send as you build trust. The deeper API integration happens in the background while you're already seeing value.
Messages go out branded as your institution, in plain language, and consolidated into one clear ask. Borrowers get fewer, clearer requests — not more noise — and never get asked for the same document twice. That usually improves the experience, not the opposite.
A 90-day pilot on a single loan product. No LOS migration. No credit decisions. Just hours and days, back.